Customer Relationship Management (CRM)
Big or small, every business utilizes some form of Customer Relation Management device. The desk top rolodex has it’s place, but modern organizations require a broader view of their customer. No longer just a tool for the B2C business, CRMs are utilized by firms of a all types.
A CRM system provides a seamless flow of information across the entire customer lifecycle. Know where each potential customer is in the cycle - initial contact, lead, opportunity sales order, fulfillment, renewal, upsell, cross-sell or support.
Quotes, order management, commissions, sales forecasting, as well real time access to clicks and views of marketing materials, are all readily available. Al this with fully integrated ecommerce capabilities available.